Everyone takes IT for granted. They expect their computers to be running 100% of the time. Rarely, if ever, does anyone contact their support staff just to say "Thanks".
So, as this Holiday Season draws to a close, it is time to for LotteryPowerPicks.com to wish its web hosting company, Hostway, and its staff: "a Very Merry Christmas" and to say "Thank-you" for your continuous services and your committment to excellence.
The Lottery Power Picks Story
Seven years ago, I was developing my website and I planned to launch it during the summer of 2006. Since most of the programming was done on my personal PC, I needed to select a web hosting company to bring this to life.
Although I am an experienced programmer, I had never developed a website. I did not have a budget and did not want to spend a lot of money on this venture. After all, I was not sure if my new site would be a success or not.
The choices of web hosting companies was daunting. My search efforts seemed to always produce the same list of providers. I found that I would need to spend $5 to $50 per month for hosting. The cheaper sites had limits on the number of pages or files I could create and the amount of disk space I could use. Many hosts had a promotional price structure during the first year which would then increase. As I continued my search, I learned that most of the references that ranked web hosting services were only promoting affiliate advertisers. They did not care which of the companies I selected because they would earn a commission on all of them.
I felt somewhat lost. But then I found Hostway!
Hostway was not listed on most of the websites, but it seemed to offer everything that I needed. At the time, they offered a "Super Power Plan". For approximately $150 per year, I could have 150 GB of disk space, email, 25,000 files, unlimited data transfer, PHP, MySQL, Perl, ftp and ssh access, and much more. If my site required more services in the future, I could incrementally purchase what I needed.
So in August 2006, it was time for me to make a final committment. I called Hostway and the person who helped me calmed all my fears. I'll never forget that when I selected my site name, they told me I was lucky, lotterypowerpicks.com was now mine!
Hostway set up the site and I uploaded all my files. Within a day, my site was on the web. They submitted my site's url to the various search engines and soon web surfers were able to find me.
During the past 6 1/2 years that the site has been live, the up-time has been nearly 100%. I have never run out of disk space and the site is always accessable. Increadibly, they have never raised their fees and I still pay the same $150 per year. In return, I have 24/7 support and the ability to grow my site at will.
I have only needed to contact Hostway a few times. What impresses me most is that whenever I have a question or problem, I speak to the same people. Their staff has relatively little turnover and is therefore highly skilled and experienced. They are familiar with the company and their services which makes it easy to resolve most problems within a very short time.
Last winter, two things happened almost at once. First, Mr. John Martis was named President of Hostway. One of the first things he did was to send all of the customers an email introducing himself and asking us for company feedback. He said that he was always available to answer our questions or provide us with help.
Second, I found that my site lost certain functionality within days after his email. Once I restored my website's functionality, I wrote to Mr. Martis and described the problem I experienced. The very next day, I received a telephone call from a second level support person who explained the cause of my problem and its resolution. I was also given his direct support number for future reference. Since that time, I have never had a problem again.
What impresses me most about Hostway is their people. They are very friendly and are always available. They always follow through with all communication and they make their customers feel important. As I told Mr. Martis, I am only one of thousands of customers, and I only pay a relatively small amount for their services. But Mr. Martis's response to my problem and the follow through with his staff illustrated their commitment to their product and dedication to all of their customers.
In summary, Hostway has been an integral partner of LotteryPowerPicks.com. For the past 6.5 years, they have hosted my website and insured that it is available every single day, 24 hours per day. I could not imagine what I would do without them. Their equipment is up to date and their staff second to none. I consider myself lucky to have found them and hope they will continue to be there in all the years to come!